Cloud Support

Below, you can find our Support plans. With thethings.iO Support Team your business will grow up without waitings and being our priority. Your success, our mission.

CRITICAL
Response Time (Minimum)
CRITICAL
Resolution Time (minimum)
HIGH
Response Time (Minimum)
HIGH
Resolution Time (minimum)
LOW
Response Time (Minimum)
LOW
Resolution Time (minimum)
PRICING
PLATINUM
On-Premise
< 6 Calendar Hours <12-24 Calendar Hours <48 Calendar Hours <72 Calendar Hours <5 Working Days <5 Working Days 495
€ / month
GOLD <3-6 Calendar Hours <12-24 Calendar Hours <48 Calendar Hours <72 Calendar Hours <5 Working Days <5 Working Days499
€ / month
SILVER <3-6 Business Hours <12-24 Business Hours <24 Business Hours <32 Business Hours <5 Working Days <7 Working Days359
€ / month
BRONZE <6-12 Business Hours <24-48 Business Hours <36 Business Hours <48 Business HoursNANA99
€ / month
FREE <12-24 Business Hours <48-72 Business HoursNANANANA0
€ / month

Issue Classification

Priority 1 - Critical

Business critical

Only available for production applications. Represents a complete loss of service or a significant feature that is completely unavailable, and no workaround exists. Does not include development issues or problems in staging environments.

Priority 2 - High

Degraded service

Includes intermittent issues and reduced quality of service. A workaround may be available. Does not include development issues or problems in staging environments.

Priority 3 - Low

General issue

Includes product questions, feature requests and development issues.

Professional Services

Front-End Development

Do you need help with the development of your application through the Cloud Code or creating an specific App, Dashboard or Widget?

Any special function, job or trigger that resists you. Don’t worry about that, we can help you. Contact us and we will develop it for you! Define the requirements and we will code it for you!

Special Requirements

We call “special requirements” to any change request/feature/tool/widget that is not available in the panel at present and that cannot be developed using Cloud Code but changing the front end/backend of the thethings.io.

If this is your case, contact us. We will always do our best to provide you a solution!
But please take into consideration that this type of requirement implies a change in our platform and therefore may entail a risk for its stability. We reserve the right to refuse the request.