Cloud Support
With thethings.iO Support Team your business will grow up without waittings and being our priority. Your success, our mission.
Here, you can find the best support plan for your project
Free
<12-24 Business Hours
Critical Issue Response Time
<48-72 Business Hours
Critical Issue Resolution Time
Bronze
<6-12 Business Hours
Critical Issue Response Time
<48 Business Hours
Critical Issue Resolution Time
<48 Business Hours
High Issue Response Time
<72 Business Hours
High Issue Resolution Time
Silver
<3-6 Business Hours
Critical Issue Response Time
<12-24 Business Hours
Critical Issue Resolution Time
<48 Business Hours
High Issue Resolution Time
<72 Business Hours
High Issue Resolution Time
<5 Working Days
Low Issue Response Time
<7 Working Days
Low Issue Resolution Time
Gold
<3-6 Business Hours
Critical Issue Response Time
<12-24 Business Hours
Critical Issue Resolution Time
<36 Business Hours
High Issue Resolution Time
<48 Business Hours
High Issue Resolution Time
<5 Working Days
Low Issue Response Time
<7 Working Days
Low Issue Resolution Time
On-Premise
<3-6 Business Hours
Critical Issue Response Time
<12-24 Business Hours
Critical Issue Resolution Time
<24 Business Hours
High Issue Resolution Time
<36 Business Hours
High Issue Resolution Time
<5 Working Days
Low Issue Response Time
<5 Working Days
Low Issue Resolution Time
Issue Classification
Priority 1 – Critical
Business critical
Only available for production applications. Represents a complete loss of service or a significant feature that is completely unavailable, and no workaround exists. Does not include development issues or problems in staging environments.
Priority 2 – High
Degraded service
Includes intermittent issues and reduced quality of service. A workaround may be available. Does not include development issues or problems in staging environments.
Priority 3 – Low
General issue
Includes product questions, feature requests and development issues.
Professional Services
Front-End Development
Do you need help with the development of your application through the Cloud Code or creating an specific App, Dashboard or Widget?
Any special function, job or trigger that resists you. Don’t worry about that, we can help you. Contact us and we will develop it for you! Define the requirements and we will code it for you!
Special Requirements
We call “special requirements” to any change request/feature/tool/widget that is not available in the panel at present and that cannot be developed using Cloud Code but changing the front end/backend of the thethings.io.
If this is your case, contact us. We will always do our best to provide you a solution!
But please take into consideration that this type of requirement implies a change in our platform and therefore may entail a risk for its stability. We reserve the right to refuse the request.
Get your fast and scalable IoT solution up and running today!
Get started with your IoT project
