IoT Cloud Platform Support
With thethings.iO Support Team your business will grow up without waittings and being our priority. Your success, our mission.
Here, you can find the best support plan for your project
| CRITICAL Response Time (Minimum) | CRITICAL Resolution Time (minimum) | HIGH Response Time (Minimum) | HIGH Resolution Time (minimum) | LOW Response Time (Minimum) | LOW Resolution Time (minimum) | PRICING | |
|---|---|---|---|---|---|---|---|
| PLATINUM On-Premise | < 6 Calendar Hours | <12-24 Calendar Hours | <48 Calendar Hours | <72 Calendar Hours | <5 Working Days | <5 Working Days | 529 € / month |
| GOLD | <3-6 Calendar Hours | <12-24 Calendar Hours | <48 Calendar Hours | <72 Calendar Hours | <5 Working Days | <5 Working Days | 449 € / month |
| SILVER | <3-6 Business Hours | <12-24 Business Hours | <24 Business Hours | <32 Business Hours | <5 Working Days | <7 Working Days | 359 € / month |
| BRONZE | <6-12 Business Hours | <24-48 Business Hours | <36 Business Hours | <48 Business Hours | NA | NA | 99 € / month |
| FREE | <12-24 Business Hours | <48-72 Business Hours | NA | NA | NA | NA | 0 € / month |
Professional Services
Front-End Development
Do you need help with the development of your application through the Cloud Code or creating an specific App, Dashboard or Widget?
Any special function, job or trigger that resists you. Don’t worry about that, we can help you. Contact us and we will develop it for you! Define the requirements and we will code it for you!
Special Requirements
We call “special requirements” to any change request/feature/tool/widget that is not available in the panel at present and that cannot be developed using Cloud Code but changing the front end/backend of the thethings.io.
If this is your case, contact us. We will always do our best to provide you a solution!
But please take into consideration that this type of requirement implies a change in our platform and therefore may entail a risk for its stability. We reserve the right to refuse the request.
